Everything can be broken, as it turns out. Or maybe you're just not completely satisfied with your new purchase. That's annoying, but we're going to do something about it! You can read exactly how that works on this page.
You can request your return here free of charge up to 30 days after purchase.
Do not just send a return to our office address in Zeewolde yourself, but follow the instructions in the e-mail so that your return arrives neatly at our warehouse.
Including the return shipment from Royal Mail, it can take a week before your return is processed. Did you send the return to us more than 7 days ago? Please contact us via one of the channels below.
You can always return your order within 30 days of receiving your order.
To get a full refund, it is important to return your product undamaged and in its original condition with all accessories. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods."
You may feel and view our products as you would in a store. You may not use the product yet.
What is allowed?
Unpack the product from the packaging and try the product.
Depreciation
If you do use the product, we have the right to charge costs that are necessary to get the product back in new condition. We will assess this impairment and will contact you about this. You are only liable for the diminished value of your ordered products resulting from their use, if this goes beyond what is necessary to determine the nature, characteristics and functioning of the products.
ReturnExceptions
Some items cannot be returned.
After your return
If you return your product(s), you will receive the payment, including shipping costs, back from us as soon as possible. You will receive the refund in the same way as you made the transaction to us. No fees will be charged for the refund. We wait with the payment until we have received the products. You are on time if you return the products before the 30-day period has expired. This period starts at the moment you receive the order.
When you order something from us, you can rely on the product doing what it is supposed to do. If something does go wrong, we will find a suitable solution together.
Legal warranty
Everything you order from us is covered by the statutory guarantee. Legal warranty means that a product does what you can reasonably expect it to do. There is no legal guarantee period. Some products last longer than others. How long the guarantee lasts therefore depends on the type of product.
